Shipping policy

Lovekins Shipping Policy

At Lovekins, we are committed to providing a smooth and reliable shipping experience. This policy outlines our shipping options, costs, and estimated delivery timeframes for orders placed on our website.

1. Shipping Options

We offer:

Standard Shipping – Reliable and cost-effective delivery option.
Express Shipping – Faster delivery for urgent orders.

2. Domestic Shipping (Within Australia)

Standard Shipping

Cost: Flat rate of AUD $11.
Estimated Delivery Time: 3–7 business days, depending on your location.

Express Shipping

Cost: Flat rate of AUD $15.
Estimated Delivery Time: 2–4 business days, depending on your location.

3. International Shipping

We ship internationally to select countries.

Cost: Calculated at checkout based on the total weight of items in your cart.
Estimated Delivery Time: 5–15 business days, depending on destination.

Please note: Delivery times are estimates and may vary due to customs clearance, postal service delays, or other factors beyond our control.

4. Order Processing

All orders are processed and shipped within 2 business days of receiving your order confirmation.
Orders received before 12 pm AEST are prioritised for same-day dispatch where possible.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.

5. Customs, Duties & Taxes

For international orders:

Any customs duties, taxes, or import fees applied by the destination country are the responsibility of the customer.
Delays caused by customs processes are outside our control.

6. Tracking Your Order

Once your order is shipped, you will receive tracking information to monitor your delivery through the carrier’s tracking service.

7. Lost or Delayed Shipments

If your order does not arrive within the estimated timeframe, please contact us so we can work with the carrier to investigate and resolve the matter.