Warranty & Returns Policy

At Lovekins, we are committed to delivering high-quality products and ensuring your satisfaction. We follow the Australian Consumer Law (ACL) and will always offer a fair and reasonable resolution for any product issues.

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1. Change of Mind Returns

We understand that sometimes you may change your mind.

Eligibility:

• Item must be unused, unopened, and in its original condition and packaging.

• Shrink-wrapped products must remain sealed.

• Change of mind returns are not accepted for products that have been opened, used, or are no longer in their original packaging.

Return Shipping:

• You will be responsible for the cost of return shipping for change of mind returns.

Refunds:

• Once we receive and inspect the returned item, we will issue a refund to your original payment method.

• Refunds are not issued as store credit or gift cards.

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2. Faulty, Damaged, or Incorrect Items

If a product is faulty, damaged on arrival (DOA), or incorrect, you are entitled to a replacement or refund under Australian Consumer Law.

Key Points:

• No set time limit applies for reporting product faults; each case will be assessed individually.

• You will not be charged for return shipping on faulty, damaged, or incorrect items.

• If the product has a major fault, you may choose a refund or a replacement.

A major fault means the item:

• Has a problem that would have stopped you from purchasing it if you had known about it;

• Is significantly different from its description or sample;

• Is unsafe; or

• Is not fit for its intended purpose.

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3. Our Assessment Process

• All returns are assessed case by case to ensure fairness and compliance with Australian Consumer Law.

• Refunds are always processed back to your original payment method.

• We do not offer store credit or gift cards instead of refunds.

• Lovekins reserves the right to assess the condition and age of returned goods before providing a resolution.

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4. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:

• A replacement or refund for a major failure;

• Compensation for any other reasonably foreseeable loss or damage;

• A repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure.

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If you believe your product is faulty, damaged, or incorrect, please get in touch so we can resolve the matter promptly and fairly.