Refund policy
REFUND AND RETURNS POLICY
Please choose carefully as exchanges or refunds are not provided where you have simply changed your mind or made a wrong selection. We recommend you carefully check all items prior to purchase.
Customer satisfaction is paramount at Lovekins. If for some reason you find a major problem with the items purchased you have the right to ask for your choice of replacement to the value of your original purchase or a refund. All returned items must be in their original condition; shrink wrapped products must be unopened. Shipping fees are not refunded.
All issues should be addressed with us by emailing info@lovekins.com within 7 days of purchase and receiving your goods. Proof of purchase from the Lovekins online store will be required when requesting to return any item.
A product has a major problem when:
- It has a problem that would have stopped someone from buying it if they’d known about it.
- It is significantly different from the sample or description.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.
Consumer guarantees do not apply if you:
- Got what you asked for but simply changed your mind or decided you do not like the purchase or had no use for it
- Misused a product in any way that caused the problem
Lovekins reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in an exchange or refund being refused.