Customer satisfaction is paramount at Lovekins. If for some reason you are not completely happy with your purchase you may return unopened, saleable merchandise within 10 working days. Please contact Lovekins for a return authorisation number. Packages not returned within 10 business working days or without a return authorisation number clearly posted on the outside of the box will be refused.
The customer is responsible for any shipping charges on returned goods unless the return items are an error on behalf of Lovekins.
Cancel or modify an order
Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully, the order will be in an “On Process” status. Your order is then “Sent” entering the shipping process immediately. The only time that you can cancel or modify your order is during “On Process” status. Once your order enters the shipping process by being “sent”, no further changes can be made. You must contact Lovekins firstname.lastname@example.org to make any changes to your order when it is in “On Process” status.
If the order has been “Sent,” we are unable to cancel or modify your order. For information about returning a product please contact a customer service representative at email@example.com.