Frequently asked questions

Australian Made and owned - what does that mean?

Lovekins is licensed and members of the Australian Made & Owned Campaign guaranteeing that all our skincare products are made in Australia to the highest of Australian Standards (GMP/TGA certification).

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What does Lovekins mean?

Lovekins means “Love of Family”. It is the combination of the word ‘love’ and ‘kins’. Kins meaning kinship, relating to family, therefore Lovekins = Love of Family. Join us as we share our love of creating natural and toxic free products the whole family can use and trust.

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Do your products contain alcohol?

Lovekins do not use "alcohol" in any of our formulations - this refers to drying alcohols. Any reference to “alcohol” on our labels refers to the wax alcohols or Cetearyl Alcohol which are classed as moisturising alcohols. Cetearyl alcohol is made from various vegetable oils such as sustainable palm and coconut. They bear little relation to common alcohol that is volatile and drying.

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I am allergic to nuts, do any of your products contain nut oils?

It depends on your allergy - do you have a peanut, tree nut allergy or Gluten intolerant? Our products do not contain nut/nut derivatives. Our baby range include Coconut derived in ingredients which is considered a fibrous one-seeded drupe (dry drupe). It is therefore defined as a fruit, nut and seed. While it is possible to be allergic to coconut, the cross reactivity for those with tree nut allergies is very rare. If in doubt, always seek the advice of a healthcare professional. You can also contact us with any questions about our products and/or ingredients.

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What age are your products suitable for?

All Lovekins products have been formulated to be safe for use from birth. We understand that newborn skin is especially sensitive which is why we use only the best quality natural and organic ingredients to protect your young child’s skin. Even adults and the elderly use our product range due to their sensitive skin condition. Midwifery guidelines however suggests use products from 6 weeks and sunscreen from 6 months.

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Do you require a TGA Aust L or Aust R number?

Yes. If a company makes the claim to treat a skin condition, then they are required to have an Aust L or Aust R number. Lovekins Baby Sunscreen has a sun factor of SPF30 and makes claims of sun protection from UVA and UVB rays.

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Is the Lovekins Baby Skincare packaging recyclable?

Yes. We source tubes that contain over 40% recycled polyethylene (PE). Our tubes also contain more than 40% sugarcane polyethylene (PE). As sugarcane is a plant, it captures carbon whilst it is growing, meaning when the sugarcane PE leaves the factory it is carbon neutral. The outer boxes are made with PEFC-certified cardboard, indicating at least 70% of the paper box material is from recycled sources and the wood is from controlled, sustainably managed forestry infrastructure.

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Are the ingredients organic? Is the product certified organic?

The Lovekins products are not certified organic but are infused with organic ingredients. Our farmer partners follow Indigenous agriculture practices of ‘wild-crafting.’ Wild crafting is to forage and harvest plants from their natural habitat in tune with the seasonality of nature. While similar to organic farming which is free of chemical fertilisers and pesticides, wild-crafted ingredients are exposed to environmental stressors outside of a controlled environment, granting them more resilience and likely higher nutritional value.

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Are your products safe on sensitive, eczema-prone skin?

Yes, our product ranges are Safe Cosmetics certified Made-Safe & Toxic-Free as well as Vegan certified. The skincare ranges and period care products are also endorsed by the Australian College of midwives.

Lovekins is a proud supporter of the Eczema Association of Australasia, and all of our products are made without harmful chemicals or animal by-products. We ensure that the formulas are free from propylene glycol, sulphates, parabens, mineral oil, synthetic fragrance, artificial colours, phthalates and EDTA. The essential oils that we use are at a controlled, safe concentration for babies and pregnant women.

While the products are safe on sensitive and eczema-prone skin, please always ensure you patch test to avoid any potential allergic reaction to the natural ingredients. The Lovekins Baby Skincare range is designed to help build and maintain a healthy skin barrier; the products do not act as medical treatments. If your child is experiencing skin irritations, please consult a health professional for advice.

Are essential oils safe to use on babies?

There are certain pure essential oils that are considered toxic and should not be used for babies. Lovekins product range contains pure essential oils at concentrations safe for use on babies and during pregnancy; as consulted by our qualified R&D formulators during the development of our products. We use 100 per cent pure essential oils which are grown and processed without the use of synthetic chemicals. If you have any questions or concerns about the use of essential oils on your baby, please consult your doctor or aromatherapist.

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What age are your baby skincare products suitable for?

All Lovekins products aside from the baby sunscreen have been formulated to be safe for use from birth. We understand that newborn skin is especially sensitive which is why we use only the best quality natural and organic ingredients to protect your young child’s skin. Even adults and the elderly use our product range due to their sensitive skin condition. Midwifery guidelines however suggests use products from 6 weeks and sunscreen from 6 months.

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Do you have a product that will help with my baby’s cradle cap?

Exactly what causes cradle cap remains a bit of a mystery. What is known is that it is better to use a product that is pH balanced, free from drying agents and moisturising to avoid upsetting the natural oils of your baby’s scalp and prevent dryness and cradle cap. We get a lot of feedback from mums who have babies with cradle cap that have used Lovekins Baby Massage Oil and Baby Hair + Body Wash with great success.

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My skin feels dry after application, why is that?

We have received positive feedback on our new formulation being more hydrating than our original formula. We have ensured that our baby skincare range meets pH levels on or close to 5.5 which is the expected level to support healthy skin. Our baby moisturizer includes Oat kernel flour which is a powder that is designed to assist in locking in moisture to prevent loss of hydration. On occasion some people may experience minor dryness due to the oat kernel flour as it absorbs moisture, locking hydration back into the skin. There are no ingredients in the formulation designed to dry out the skin.

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Why is the cream not easily absorbed, sits on the skin hard and hard to rub in?

Our new formulation is composed of a larger component of moisturising butters. Therefore, it is thicker than the original formula. Our products use all plant-based butters and oils which are nutrient rich and easily absorbed into the skin. The best way to apply our creams and oils is to use gentle and firm circular motions with the hands. Massaging the product into the skin is the most effective way rather than a rubbing motion as this will cause the cream to be agitated leaving a “white” streak on the surface of the skin.

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Why is your nappy cream now 80g compared to the previous size of 100ml bottle?

Due to customer feedback, we have changed our packaging from bottle to tube. The tube allows easy output of cream and now in a conveniently smaller size suitable for travel and portability.

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How much nappy cream should I use?

Apply a thick layer so you cannot see the skin through the cream. This is to create a barrier that prevents contact between the baby’s skin and wee or stool. If you can still see some of the cream at the next nappy change, this indicates an adequate amount.

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Do I need to apply Nappy Cream at each change, even if my child hasn’t soiled themselves?

The frequency of application is a personal preference for both you and baby. Nappy rashes are commonly caused by exposure to excess moisture and friction, which is not only caused by contact with wee and stool, but also sweat associated with prolonged wear of nappies. Even if your little one hasn’t soiled the nappy, it is still a good idea to wipe clean their bottom and reapply the Lovekins Nappy Cream at each change. Wipe from the front to back to prevent bacteria spreading. Make sure to give your baby’s bottom some air before putting on a new nappy!

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Where do I place the Nappy Cream?

The Lovekins Nappy Cream should be applied to your baby’s clean, dry skin and skinfolds around the buttocks, genitals and anus area, where direct contact with the nappy occurs.

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Why is the Lovekins Nappy Cream so thick?

The Lovekins Nappy Cream is an effective Zinc Oxide based barrier cream designed to protect the nappy area from excessive moisture and prevent skin irritations and nappy rashes. The thickness of the cream is to ensure there is a protective barrier on the skin! Our baby skincare formula also contains a larger component of plant-based moisturising butters or oils; therefore, the texture appears to be thicker.

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What’s the difference between SPF30 and SPF50 sunscreens?

SPF stands for Sun Protection Factor. SPF relates to the amount of time it takes for redness to appear on the skin compared to when no product is used at all. For example, if it takes 10 minutes for unprotected skin to show redness, then an SPF30 sunscreen correctly applied, in theory, will take 30 times longer or 300 minutes to burn. SPF50+ offers only marginally better protection from Ultraviolet (UV) radiation than SPF30+ filtering out 98% of UV radiation compared to 96.7% blocked by SPF30.

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What’s the difference between physical and chemical sunscreen?

Physical sunscreens protect the skin by creating a physical barrier between your skin and the sun. These products don't absorb into the skin but remain on the surface. Physical sunscreens are naturally broad-spectrum, protecting against both UVA and UVB rays. Physical sunscreens are generally used in natural sunscreen products and are ideal for sensitive skin, especially children's skin.

Chemical sunscreens work by being topically applied to the skin. It then can absorb the UV rays of the sun. Some of the ingredients in chemical sunscreens include oxybenzone, octinoxate, and avobenzone. The problem is that these formulas have a tendency or potential to be absorbed into the bloodstream, because they are made with penetration enhancing ingredients. They may be harmful to the lungs or other organs. Plus, they aren’t a good idea for pregnant or nursing mothers, since the chemicals have been known to show up in breast milk. These groups of chemical sunscreen ingredients are also known as endocrine disruptors, which can potentially lead to certain cancers developing or other health issues. The fact of the matter is they just aren’t as safe as physical sunscreens or sunblock that do not contain these ingredients.

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Is Lovekins Sunscreen broad-spectrum? What does broad-spectrum mean?

Broad spectrum sunscreens offer protection from both UVA and UVB rays, the two types of harmful ultraviolet radiation emitted by the sun. UVB is the principal cause of sunburn, but both UVA and UVB contribute to increased skin cancer risk.

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What age should I begin using baby sunscreen and what do I do until then?

Midwifery guidelines suggest the use of sunscreen from 6 months. The use of sunscreen on babies under the age of six months is generally not recommended as their developing skin is sensitive and may be more prone to allergic reactions.

We recommend keeping babies under 6 months away from direct sunlight as much as possible when UV levels are 3 or above, as their skin is more sensitive than adults'. Plan daily activities to ensure the baby is well protected from the sun and aim to minimise time outside during the middle of the day during the summer period when UV levels are at their strongest. Always ensure that babies are protected from the sun by shade, protective clothing, and a hat. Check the baby's clothing, hat and shade positioning regularly to ensure he/she continues to be well protected from the UV rays.

Mineral-based sunscreens containing zinc oxide, like the Lovekins Baby Sunscreen, are the safest option for babies, as they offer protection from UV light, but the physical, protective barrier is not absorbed through the surface of the skin.

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What age should I stop using baby sunscreen?

The Lovekins baby sunscreen is suitable for family members of all ages, including the adults! However, as your child experiences the hormonal changes when puberty occurs, they may prefer to use a more lightweight sunscreen on their faces.

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Why is the Lovekins Baby Sunscreen so thick?

The Lovekins Baby Sunscreen is a multivitamin sunscreen that is natural Zinc Oxide based. The cream is thicker as it is enriched with Kakadu Plum and Candelilla Wax that acts as a barrier to help prevent moisture loss while protecting the skin from sun damage. Our baby skincare formula also contains a larger component of plant-based moisturising butters or oils; therefore, the texture appears to be thicker.

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How should I apply sunscreen on my baby or myself?

Sunscreen should be applied 20 minutes before exposure to UV in order to create the intended protective barrier. It should be applied liberally and evenly to clean and dry skin. Sunscreen should always be reapplied at least every two hours, irrespective of the water resistance of the sunscreen. Swimming, sport, sweating and towel drying can reduce the effectiveness of the product, so sunscreen should always be reapplied after these activities.

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Why is there a blue/white sheen upon application?

This could be due to a natural oxidization of the sunscreen on contact with the skin on certain skin types. This is only temporary and is not harmful. If you have concerns of any allergic reaction patch test first before use and seek medical advice should your condition worsen.

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In what scenarios can LOVEKINS SOS Rescue Cream be used?

LOVEKINS SOS Rescue Cream can be used for minor abrasions that typically do not need medical treatment as long as it is small and sufficiently clean or can be cleaned. Please check the ingredient listing for any allergies due to the nature of the formulation. LOVEKINS SOS Rescue Cream can be applied to assist in the repairing process.

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Types of abrasions and minor burns

• Grazes and abrasions consist of scrapes on the surface of the skin in which the top layer of skin (the epidermis) is damaged. E.g., Skin is red and raised as a result of scraping or grazing against a rough surface, but the skin is not broken and bleeding

• For mild sunburns and minor burns, run the area under tepid water or take a cool shower or bath, and then apply SOS Rescue Cream to help cool the painful skin, reduce irritation and moisturise to help reduce dryness and peeling.

• Minor cuts that are no longer bleeding - this will help the skin to repair itself

• Red skin rashes - caused by varying irritants such as high temperature, allergies (other than ingredients caused from the formulation), rubbing from clothes, dryness

• Insect bites such as Mosquito bites

• Redness caused by itching or rubbing skin

It is important to be aware that even very minor abrasions and burns, including those that cause no pain or aggravation, infections can set in and can lead to ongoing problems or even major damage. Snorkelling scrapes caused by coral, for example, may produce minor damage as can bites and stings, but are particularly prone to ongoing infection causing pain and discomfort.

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What is the recommended age and group for the LOVEKINS SOS Rescue Cream?

The LOVEKINS SOS Rescue Cream is suitable for all ages and can be applied from birth (inclusive of babies out of NICU). It is safe for anyone with eczema-prone skin. Other usage scenarios include sensitive, dry skin, nappy rash, rosacea, insect bites, minor burns and inflamed skin.

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Is the LOVEKINS SOS Rescue Cream fragrance-free?

The LOVEKINS SOS Rescue Cream is formulated without artificial or synthetic fragrances to prevent potential fragrance irritations. The cream has a naturally occurring, beautiful, light scent from naturally derived plant extracts.

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Can I apply the LOVEKINS SOS Rescue Cream in the nappy rash area? Can I replace the nappy cream with this product?

You can most certainly apply the LOVEKINS SOS Rescue Cream to your child’s skin to assist with relieving any discomfort caused by nappy rashes. However, not as a replacement for the nappy cream, as these two products serve different purposes. The Nappy Rash cream to be applied several minutes after the SOS Cream. Nappy creams are often used to prevent painful rashes caused by prolonged contact with soiled nappies, in conjunction with regular and frequent nappy changes. The LOVEKINS nappy cream is an effective Zinc Oxide based barrier cream that can protect the nappy area from excessive moisture and help soothe red, irritated skin. It contains Kakadu Plum, Avocado Oil, Shea Butter and Australian Blue Cypress essential oil to nourish and calm delicate skin.

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Why does the LOVEKINS SOS Rescue Cream utilise plant-based oil instead of Vaseline?

The LOVEKINS SOS Rescue Cream utilises plant-based oil rather than Vaseline because mineral oils are occlusive - meaning they form an invisible film on the skin surface that could potentially block the pores and the skin’s natural respiration process. These agents don’t allow moisture to be absorbed from the atmosphere like plant-based emollients and could prevent absorption of beneficial ingredients in the skincare products. Therefore, we have opted for plant-based oils to ensure the maximum effect of the beautiful native ingredients in the LOVEKINS SOS Rescue Cream.

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Why is the texture of LOVEKINS SOS Rescue Cream relatively thick?

The texture of the cream is designed to be thick so that it acts as a barrier, when applied in a sweeping circular motion it should completely be easily absorbed. 

What is the material of the nappies and nappy pants?

The top sheet of the LOVEKINS nappies and nappy pants are non-woven fabric made with Australian Cotton. Other materials include PE film, SAP and wood pulp.

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Why isn’t the colour of the wetness indicator changing?

In some instances, direct exposure to sunlight could damage the colour sensor of the wetness indicator. High heat and humidity could also cause colour changes to the wetness indicator. Please store the nappies and nappy pants in a cool, dry environment.

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Why are there green spots on the wetness indicator?

The discoloration of the wetness indicator could happen due to exposure to different environments after being manufactured. Please rest assured that these are not moulds. Further, because the wetness indicator is not in direct contact with the baby’s skin, the change of colour in the wetness indicators will not affect the baby’s health. The wetness indicator is extremely sensitive to the surrounding humidity level and temperature, and may react to the environment prior to use, which could cause the appearance of blue or green spots on the wetness indicator. That said, the discoloration will not affect the product performance in any way.

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Why are the LOVEKINS nappies and nappy pants made in China?

In the development stage of our nappy range, our founder and CEO Amanda Essery has personally visited numerous factories in both Australia and China. After months of vetting and meeting with manufacturers, Amanda has chosen the factory partner with the specific technology we are after. Our nappies and nappy pants are made responsibly in an ISO9001 facility that also complies with EU standards - we are confident to deliver products of superior quality and performance to our customers.

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What is the shelf life of the LOVEKINS nappies and nappy pants, and how should I store the products?

Under normal circumstances, LOVEKINS nappies and nappy pants should be used within three years from the manufacture date. The materials used in the nappies generally have minimal chemical changes and can still be used after a period of time. If the nappies are exposed to dust, moisture, and direct sunlight, the performance of the adhesive tapes may reduce and there could be mild discoloration on the nappies. However, these do not affect the safety of the products. Please store the nappies and nappy pants in a clean and dry area and avoid direct sun exposure. Store the nappies and nappy pants in a hygienic environment and avoid exposure to dust, insects, heat, odour, and moisture.

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How do I know which size of nappy to purchase for my baby?

We recommend selecting the nappy sized based on your baby’s weight. It is also important to consider the active level of your child (is the baby crawling or learning to walk?) The names of the nappy and nappy pants sizes below serves as a general guideline. If your child is active and meets the weight ranges of a toddler, walker or junior, you can consider to opt for the nappy pants.

• NB: <5KG

• Infant (S): 3-8KG

• Crawler (M): 6-11KG

• Toddler (L): 9-14KG

• Walker (XL): 12-17KG

• Junior (XXL): 15+KG
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When do I know to size up the nappies/nappy pants?
1. When the elastics around the baby’s thigh and waist appear to be too tight and are causing marks

2. When you struggle to fasten the tapes on both sides

3. When the waistband is below the belly button

4. When there is leakage due to the increased volume of excrement

5. When your baby has outgrown the recommended weight for the size

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Would LOVEKINS nappies and nappy pants cause bow legs?

The LOVEKINS nappies and nappy pants are specifically designed for the babies’ comfort and should not restrict your baby’s movement.

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How often should I change my baby’s nappy?

Because the newborn bladders are still developing, they cannot store their urine for a long time and the nappies should be changed more frequently. Generally, we recommend checking on your baby every half hour after feeding. On average, a baby would use around 6-7 nappies a day. As the babies grow up, their bladder capacity increases, and the frequency of nappy changing would gradually decrease.

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Are the Lovekins Nappies biodegradable?

The Lovekins Nappies and Nappy Pants are currently not biodegradable. However, we are constantly looking into innovations and materials that are more eco-friendly without compromising the quality or performance of the products. We are working hard to bring you a more sustainable nappy option in the near future - join our mailing list on our website to receive updates on our progress. Lovekins is committed to sustainable and ethical manufacturing to minimise negative environmental impacts. As we continue to work towards Australia’s 2025 National Packaging Targets, we pledge to make our packaging 100% recyclable or reusable by 2025 and use at least 50% recycled material in our packaging by 2030. Visit https://www.lovekins.com/corporate-social-responsibility/ to find out more about our strategic goals for 2020 and beyond.

What is the length of the Lovekins Pads?

• Lovekins Ultra-Thin Liners 155mm

• Lovekins Ultra-Thin Pads (Regular) 245mm

• Lovekins Ultra-Thin Pads (Super) 290mm

• Lovekins Ultra-Thin Pads (Night) 350mm

• Lovekins Ultra Dry Pads (Regular) 245mm

• Lovekins Ultra Dry Pads (Super) 290mm

• Lovekins Ultra Dry Pads (Night) 410mm

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My pad leaked, why did this happen?

We are so sorry for the experience! If you could please share the product batch number/expiry date on the packaging with us, the team will investigate further with the manufacturer. To prevent leakage, make sure you change the pads as frequently as required. Everyone has a different flow, but we generally recommend changing your sanitary pads every 2 hours for hygiene reasons. Ensure that the position of the pads aligns with your underwear and apply the wings evenly on each side.

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What are the LOVEKINS sanitary pads made of?

The top sheet of our Ultra Thin Pads is made with 100% Australian cotton. The top sheet of our Ultra Dry Pads is made with a fine, non-woven fabric. The non-adhesive core comprises wood pulp, polymer absorbent resin, and ES fibre. The sanitary pads and pants are made without toxic glue, dye, brightening agents and fragrance.

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Why does the colour of my period look darker than usual on the LOVEKINS Ultra Thin Pads?

Our top sheet layer is made with 100% cotton, and cotton’s absorbent property is very different from synthetic fibres. Further to the difference in material, our non-adhesive core has a higher and faster absorption rate - this means that there are fewer liquid molecules remaining on the surface layer, resulting in a darker colour of your period blood. This is a natural phenomenon and definitely not something you should worry about.

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Why are LOVEKINS sanitary pads and pants made in China?

In the development stage of our period care range, our founder and CEO Amanda Essery has personally visited numerous factories in both Australia and China. She discovered that many of the Australian feminine hygiene companies on the market are working with Chinese factories. After months of vetting and meeting with manufacturers, Amanda has chosen the factory partner with the specific technology we are after. Our sanitary pads and pants are made responsibly in an ISO9001 facility that also complies with EU standards - we are confident to deliver products of superior quality and performance to our customers.

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How long can I wear the sanitary pants for?

Our sanitary pants are disposable products like the sanitary pads. It does not count as undergarments that can be washed and reused. However, this product is designed to be worn for a longer duration, for instance long distance travelling and a peaceful night of sleep.

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Is it okay to wear a liner on a daily basis?

There are no major concerns when it comes to wearing the LOVEKINS liners on a daily basis. The liners are thin and absorbent, designed to protect you from light discharge. However, just like the sanitary pads, please make sure the liners are changed regularly to maintain hygiene.

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How often should you change your sanitary pads?

This of course mainly depends on your period flow! However, we do recommend changing your sanitary pads every 2 hours for hygiene reasons.

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Do your products have an expiry date?

The LOVEKINS sanitary pads do not have a specific expiry date, but we recommend using them within 3 years. Please ensure the products you use are still in their original packaging and that there is no damage to the individual, sealed wrappings.

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Can I flush the pads or liners down the toilet?

You should never flush the pads, liners, or sanitary pants down the toilet. Please ensure you always dispose of your sanitary items hygienically in sanitary bins or your own waste bin at home.

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Are the LOVEKINS sanitary products biodegradable?

At the moment, our sanitary products are only partially biodegradable to achieve optimal performance, hygiene and absorbency. That being said, we are constantly endeavouring to find the best innovative practice to reduce our environmental footprint. Nature and our community is at the core of our identity. We would love to invite you to join us on the LOVEKINS journey of giving back. Visit https://www.lovekins.com/corporate-social-responsibility/ to find out more about our strategic goals for 2020 and beyond.

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Why do I need to use a Feminine Wash?

As part of your regular self-care routine, it is important to clean the skin and folds of the vulva with a mild, unfragranced, soap-free wash. This helps to prevent the build-up of sweat, menstrual blood, dead cells, and other biological material that could accumulate harmful bacteria. It’s adding a little more care for down there. There's really no such thing as a “normal” looking vulva. Vaginas and vulvas are as unique as faces — they all have the same parts, but everyone's looks a little different. Labia (the inner and outer lips) come in all shapes and sizes. However, there are certain anatomical and health elements that contribute to the importance of maintaining feminine hygiene.

• Vaginal discharge and menstruation

• Females have a high concentration of apocrine sweat glands around the outside of the vagina on the labia majora

• Urethra and rectal area near vagina meaning careless wiping or inadequate cleaning to remove excrement could cause infection

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Can’t I just use my usual soap or body wash down there?

No, please don’t. Body washes can be very harsh and contain soap and other ingredients that strip the natural oils from the skin. They can also be heavily fragranced (often using synthetic fragrances) and not pH balanced or ideal for the flora of your vulva.

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Can I use Feminine Foaming Wash during pregnancy?

While the Lovekins Feminine Foaming Wash is gynaecologically-tested, unfragranced, and certified toxic-free, we advise not to use the product during pregnancy as the hormonal fluctuations can change the pH balance of your vaginal environment.

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Is it safe to use the Feminine Foaming Wash on your period?

The Lovekins Feminine Foaming Wash is a gynaecologically-tested, soap-free formula that is natural and gentle enough to use during periods. This mild wash is great to help clean the skin and folds of the vulva and prevent the buildup of menstrual blood that could accumulate harmful bacteria. The Lovekins Feminine Foaming Wash is for external use only. Please patch test before use and discontinue if irritation occurs.

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What age should someone start using the Fem Foaming wash? (My daughter just started her first period)

The Lovekins Feminine Foaming Wash is a natural, soap-free formula that is gynaecologically-tested and gentle on all skin types.

For babies and young children, we recommend using our Baby Hair + Body Wash.

As your daughter reaches puberty, it is even more important to create a self-care routine and clean the skin and folds of the vulva with a mild, unfragranced, soap-free wash. This helps to prevent the buildup of sweat, menstrual blood, dead cells, and other biological material that could accumulate harmful bacteria.

We formulated our Feminine Foaming Wash to be pH balanced specifically for a healthy vaginal ecology without disrupting the balance of the flora. The luxurious foam is gentle and made from natural + plant-based ingredients to gently cleanse the intimate areas.

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Why is the Lovekins Feminine Foaming Wash so good?

We formulated our Feminine Foaming Wash to be pH balanced specifically for your vaginal ecology, not to disrupt the balance of the flora. The luxurious soap-free foam is super gentle and made from natural + plant-based ingredients to gently cleanse your intimate areas. Infused with natural ingredients including Kakadu Plum (richest source of vitamin C on earth), known for its antioxidant and antibacterial properties. We also included Persimmon Ferment Extract which has amazing natural antimicrobial and deodorising activity against odour. Finally, we added soothing Aloe Vera which helps to moisturise the skin.

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How often and how should I use it?

The Lovekins Feminine Foaming Wash gynecologically tested and pH balanced for intimate skin areas and can be safely used every day or just when you need it. When showering or bathing, wash your vulva with lukewarm water and the Lovekins Feminine Foaming Wash. Using a clean, soft washcloth or hands, gently cleanse around the skin folds and avoid getting water or the foaming wash inside your vagina. It's best to wash front to back to prevent bacteria from the anus from spreading to your vagina, which can cause infections.

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Does the feminine wash have a fragrance?

Unlike standard body washes with super strong fragrance, our Lovekins Feminine Foaming Wash has a natural refreshing aroma from Ylang Ylang and Lavender oils. There are no perfumes or synthetic fragrances.

Why should I use pregnancy skincare?

During pregnancy, your skin is stretched at a rapid rate to accommodate the growth of the baby. Many women assume just their belly will grow, but in fact most women experience weight gain over their entire body. One of these reasons is that women have almost 50% more blood volume during pregnancy compared to the prenatal stage. Women will often see weight gain or skin stretching in places such as breasts, thighs, and the belly.

Moisturising and nourishing the skin as it stretches can help to protect the skin and also help prevent or minimise stretch marks.

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What’s so special about the Lovekins Women Pregnancy Special Range?

The Lovekins pregnancy specialty range is enriched with Kakadu, Snowflower and Camellia Oil to promote collagen production for stretch mark prone areas. It is infused with unique plant cell cultures derived from Celery Extract to boost skin elasticity and help to diminish the appearance of emerging stretch marks. Shea Butter provides a protective barrier to lock in moisture and keeps the skin soft and smooth. A beautiful blend of Lavender, Mandarin Orange and Neroli essential oils is designed to help de-stress, rejuvenate, and energise the senses.

As with everything we do, we keep all our ingredients natural, plant derived and enriched with Australian superfoods making them incredibly unique. Our pregnancy range is free from: Propylene glycol, sulphates, parabens, mineral oil, synthetic fragrances, artificial colours, phthalates and EDTA.

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When should I start using the Lovekins pregnancy range?

We recommend you start hydrating and moisturising your body as soon as you can. Your skin will thank you for it!

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What is the difference between the stretch mark cream and oil?

The Stretch Mark Cream and Oil are made up of different ingredients in different forms. The Stretch Mark Oil is packed with omegas that help maintain skin's strength and elasticity as it stretches. This lightweight oil helps to prevent and minimise stretch marks during pregnancy as well as reducing redness and inflammation postpartum. The Stretch Mark Cream is a rich conditioner formulated with Kakadu Plum, Snowflower, Celery Extract and shea butter; it is packed with vitamins and essential fatty acid which are necessary for collagen production. This product helps to promote strong and supple skin during pregnancy and postpartum.

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When during the course of pregnancy should I use the Stretch Mark Oil or Stretch Mark Cream?

You can start moisturising your skin right away, but most definitely when it begins to stretch - areas most noticeable are breasts, hips, thighs, belly, and bottom. Pay attention to growth and stay hydrated!

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Should the Stretch Mark Oil and Stretch Mark Cream be used together? Or can I use one and not the other? Is there a certain way I should apply the stretch mark oil & cream to maximise results?

These products can be used together or separately. You don't have to use both; however, it is more beneficial and effective to combine both as a daily routine. The Stretch Mark Oil is lighter and may be preferable during the day as absorbs quickly. The Stretch Mark Cream can be used for deep conditioning after shower or before bed. The products are especially wonderful during the third trimester when the skin is stretching fast.

We recommend incorporating both product in your routine and apply the products regularly to maximise the result. The Stretch Mark Oil is a great product for at-home pregnancy massages, which can also help you and your partner bond with the baby!

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If I do end up with stretch marks, what can I do?

Stretch marks are a symbol of powerful feminine bodies nurturing a new life, but we understand that they can impact how we feel about our appearance and confidence. If you do get stretch marks, we recommend using our Stretch Mark Oil daily to reduce the appearance of the marks. Because the stretch marks are deep tears below the surface of your skin, they will not disappear. However, you can improve the appearance of stretch marks by incorporating a consistent moisturising routine to help them fade in time.

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Why do I need a nipple balm?

As natural as breastfeeding may seem, it doesn't always feel natural—especially when your nipples become dry, cracked, chapped, itchy or even bleeding.

The Lovekins Nipple Balm is designed to care for the delicate skin around your nipples and areola area. The nourishing balm eases the learning curve of breastfeeding and soothes the tender and sore skin before, during and after feedings.

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What is safe to put on my skin if my baby is breastfeeding / in contact with the substance?

All of our products are completely safe to come into contact with your little one. We use only the highest quality natural ingredients. Our whole range is certified toxic-free and safe for your skin and babies.

The nipple balm is safe for breastfeeding - you do not have to wipe the nipple balm before each feed.

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What makes pregnancy skin care different to normal skincare?

Hormones can play havoc on skin during pregnancy. Some women may get the radiant glow that's synonymous with carrying a baby, but others might also be dealing with adult acne, itchy dry skin, heightened sensitivity and a 'pregnancy mask' of pigmentation. Balancing and feeding the skin of nutrients is a priority when choosing the right skin care during pregnancy.

There are also certain ingredients that should be avoided during pregnancy to prevent increased risk of birth defects and intracranial bleeding, such as retinol-based products, Benzoyl Peroxide, Salicylic Acid, Hydroquinone and Parabens.

The Lovekins Pregnancy Specialty care is designed with your safety in mind – the products are Certified Vegan, Toxic-Free, and endorsed by the Australian College of Midwives.

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Should I stop using the pregnancy range at a certain time after having my baby?

The Stretch Mark Oil and Cream are pregnancy-safe, but not exclusive to pregnant women. Many of our customers who love the Stretch Mark Oil and Cream are actually not pregnant!

You don’t have to stop using the pregnancy skincare after having your baby. In fact, your skin may require more care during the post-partum, recovery period. Our stretch mark products are enriched with beautiful native ingredients to help increase skin suppleness and hydration, suitable for every stage of your journey.

Are LOVEKINS Home Cleaning products safe for children and pregnant women?

Yes, our home cleaning range was developed to be safe for the entire family.

While the products are dermatologically tested and designed to be kind to the skin, please note that there is always a risk that skin may react to even the most natural ingredients. If you have concerns about a potential reaction, we suggest testing a small amount of product on a patch of skin and waiting 24 hours to ensure that there will not be a reaction with more extensive use. If irritation does occur, please rinse with water and discontinue use.

The aroma used in our products are pure essential oil blends. We do not use synthetic fragrances and the concentration of essential oils is low.

*Safety - keep out of reach of children. Avoid contact with eyes and skin. Do not swallow.

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Are LOVEKINS Home Cleaning products antibacterial?

The ingredients used in our Home Cleaning products are naturally antibacterial without the use of harsh chemicals. The range is certified Vegan and Toxic-Free and dermatologically tested. The Kids Non-Alcohol Hand Sanitiser is proven to effectively kill 99.9% of pathogenic bacteria (E. coli, Staphylococcus aureus, Candida albicans, etc.).

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Where are LOVEKINS Home Cleaning products manufactured?

Our cleaning products are manufactured in GMP approved factories in Australia.

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What is the Multisurface Spray and how do I use it? Are your home cleaning products safe for all kinds of surfaces?

Our Multisurface Spray is an all-purpose cleaning product that can be used to clean any surface in any room of the house. It has been tested and safe to use on many surfaces except for unpainted wood, natural marble, brass or aluminium. We always recommend following the usage instructions – spray and then wipe clean with a damp cloth or paper towel.

Our Multipurpose Spray formula is naturally antibacterial, powered by Kakadu Plum Leaf, Blue Gum and Orange Oil. These natural ingredients help to clean common household germs by effectively remove grease, dirt and grime from the surfaces. Our products are naturally fragranced from pure essential oils and natural ingredients to be effective without the need for harsh chemicals.

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Do LOVEKINS Home Cleaning products contain sulphates or parabens?

No, we do not contain parabens or sulphates in our home cleaning range.

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Are the products safe in environments with pets? Can we use the product on pets to neutralize unwanted odor?

Whilst the cleaning range is gentle to use in the presence of pets, the products are not designed to deodorize your pets.

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Why does the Kids Non-Alcohol Hand Sanitiser look yellow in the bottle?

The base ingredients of the formulation are not transparent thus the filling of the formulation in the bottle appears to be slightly yellow. Rest assured this is not the colour of the formulation but simply a reaction of the packaging of how it appears externally.

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Is there a safety lock design on the nozzle of LOVEKINS multi-surface spray?

Yes, there is! Our products are designed with the wellbeing and safety of the whole family in mind.

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Can you use the Multisurface Spray on clothing, curtains, carpets, sofa and shoes? Does it deodorize and remove unpleasant odor?

We do not suggest spraying the Multisurface Spray on these fabrics and upholstery. The Multisurface Spray is designed to be used on hard surfaces, not fabric. Our product is not scented heavily to ensure it is safe for the home; the light Orange essential oil fragrance gently removes odors while sanitizing household surfaces.

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Do you have to wash your hands after using the Kids Hand Sanitiser?

No. The sanitiser is designed for use without water.

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What are the active ingredients in the Kids Non-Alcohol Hand Sanitiser? What is the percentage of the active ingredients, and are they safe on children’s skin?

The active ingredient is benzalkonium chloride, which is formulated at a low, safe but effective level for sanitising purposes. Australian Eucalyptus is also used as a functional essential oil that is known to be effective in sanitising and cleaning. The low amounts used in our formulation have been dermatologically tested for non-irritation on skin.

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Can the LOVEKINS Hand Sanitiser kill 99.9% of the germs?

The Kids Non-Alcohol Sanitiser has been tested to kill 99.9% of germs. The Multisurface Spray has been designed to effectively wipe away common household germs without harmful and corrosive chemicals.